Pixelivery — Frequently Asked Questions

I just ordered a shirt. When will it arrive?

It depends. Maybe in a few days, maybe not for a few weeks. Featured shirts are on sale for one week and get printed and shipped immediately after that. Once we ship your order, it should get to you in a few days (United States) or a few weeks (everywhere else), depending on how far you live from Pittsburgh, Pennsylvania. There’s an estimated shipping date on each t-shirt’s page and we’ll send you an email when it ships. If you're still not sure, just email us. We're happy to clear things up.

Oh no, I messed up my shipping address and/or shirt size! Can I change it?

If this happens to you, just email us as soon as you can and we’ll take care of it. However, we reserve the right to publicly shame you. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you never get.

Hypothetically speaking, I don't live in the U.S. Am I going to get killed on some kind of crazy import tax?

Probably. Consult your nearest governing authority. Last we checked, the U.K. charged for anything over £15 and Canada charges a flat $5 handling fee for USPS shipments. If you know how these things work, email us and we'll add more information here.

What’s your refund/exchange policy?

If there’s something wrong with your order (wrong size, wrong shirt, defective product, etc.), return it to us unworn and unwashed within 15 days of delivery and we’ll be happy to issue a refund. Exchanges are a little more difficult since we print close to exact quantities of what we need. We usually order a few extras, but they go fast. If you need an exchange, email us and we’ll see what we can do.

Tell me more about your t-shirts.

We print on the finest, softest, comfiest tees in all the land: American Apparel (specifically the 100% cotton tee, the 50/50 poly-cotton tee, and the tri-blend track tee). All shirts are tagless, with custom printed size tags. They’re printed right down the street in Pittsburgh, Pennsylvania by Clockwise Tees.

I want a t-shirt, but I'm too cheap to buy one. How do I snag a free one?

I'm new here. What is Pixelivery?

For two years we've been designing pixelated t-shirt art for our other store, United Pixelworkers. It didn't seem fair to keep all that good stuff handcuffed to the web design industry, so we're setting it free here.

Do you ever run shirts for charity?

Yes, every so often we sell shirts and donate the proceeds to charity. In 2012 we printed the Mustache tee, donating $101.36 to the Prostate Cancer Foundation via Movember and we printed the Hurricane tee, donating $108.90 to the American Red Cross for Hurricane Sandy relief.

Who’s responsible for this?

Pixelivery is made with love in Pittsburgh, Pennsylvania by the chaps at Full Stop: Jay Fanelli, Nathan Peretic, and Matt Chambers.